Hi I’m Carolyn Shannon, Manager of Technical Documentation at Pantheon. I’ve been here for six weeks! Before that, I was a Pantheon Hero and customer. I’ve focused for the last decade on building Drupal and WordPress websites, developing enterprise information architecture, content strategy, and editorial training for my local municipality. Before that, I was a developer and network manager. I’m a writer, trainer, Drupalista, former NAGW board member, and passionate evangelist about how good user experience creates loyal customers and drives results.
In my new role I’ll focus on how Pantheon’s documentation helps cross-functional teams be successful. Combining a “docs as code” collaborative editorial model and Pantheon’s automation tools for testing and delivery, Pantheon’s TechDocs embraces WebOps best practices.
In my spare time, I’m a runner and mitten-knitter (though not usually at the same time) and enjoy music, poetry, and hiking with my family.
Ask Me Anything!